The house was wonderful! Location was perfect. I experienced excellent service as well! I messaged them several times and always received a response in a timely manner. However, the end me of my trip was a bit rocky. I attempted to check out, return keys etc and I was mistreated by the woman in the office. She was upset about the previous person not wearing a mask (I was happily wearing mine and simply trying to return the keys) and she was very rude and made me feel like an inconvenience. She was so worked up and told me I was going to be kicked out of the house(?) Even though I was literally leaving. It was confusing and uncomfortable.
The location is stellar, the view is amazing, the hot tub was a huge hit with everyone, and the check in/check out processes were quick and easy. Sadly, that’s the only positives. We went into the weekend, knowing the home was “funky” and older, but it is seriously worn down and in need of repair/updates.
Upon entry to the home we were all met with a horrific smell and had to open all the windows to air it out. The odor gave several of us a headache and smelled like a combination of Fabreeze and disinfectant. All our clothes, bags, pillows and blankets we brought, reeked of the same stench and needed to be thoroughly washed upon our return home.
All the towels in the bathroom and closet were still wet, we had to throw them back in the dryer. The upstairs toilet did not flush, upon further inspection the plastic back to the handle was unscrewed on the inside and the chain to the flapper valve was broke. I had to use my hair tie to MacGyver it – not sure why that wasn’t fixed prior to our arrival, as there is no way housekeeping wouldn’t have noticed it when cleaning prior to our arrival.
Which brings up the cleaning. The home had not been thoroughly cleaned, which was unsettling given current COVID standards and the cost for the cleaning fee. There was a hat was on the floor in the main floor bedroom, along with a breastfeeding contact shield, a dried contact sitting on the nightstand, and we found half empty water bottles in the beach side basement bedroom.
And then my daughter dropped her phone behind the bed and the wall, only to find the northside basement bedroom walls have black mold at the head of the bed. In addition, the basement mattresses are in need of replacement, you can feel the coils.
Our daughter and her friend left early after 1 night, and we endured the remaining 2 nights, only because there were no other rentals available for the rest of the weekend, that were not at an exorbitant cost. Would not recommend this home to anyone until renovated and the cleaning standards are thoroughly reviewed with the housekeeping staff.
Morning of day 1 when trying to find my phone charger cord, I looked under the bed to find a used condom. It wasn’t deep under the bed and I was thankful I found it instead of my toddler who would have likely put it right in her mouth. In contacting the rental property and sending pictures I received a response about a hour and a half later, informing me she could have a cleaner there in about 3 to 4 hours, as they were getting another house ready for another guest. I felt like they did not take it seriously and when I said we properly disposed of it immediately, I asked to speak to them about another way to rectify this horrible experience. That was on day 2 of our trip. We have checked out since and I still have yet to receive a response to my email or my voicemails.
On top of that the main floor bathroom did not work. The chain is rusted inside the bowl and constantly slips off. I cut myself on the handle of the downstairs shower head. Some major TLC is needed to make this an adequate rental. The view is great being an oceanfront rental, but that’s the only thing this house has going for it.
Can’t beat the location and view. The hot tub on the upper deck was amazing. The house itself needs a lot of maintenance and updating. Simple things like not having enough silverware or bowls to accommodate the number of people it sleeps could be an easy fix.
We loved our stay no
Great house and location
The pla e needs alot of things to be worth the money...... Location is phenomenal.... the rest of the place from top to bottom. Is sub par at best.... tell the owners to fix this place up... For example: my wife and I both tripped over the extension cord that runs from the fridge to across the kitchen/ living room area ... that just 1 problem... location is a 5 .... the actual place is a 2 at beat.... shame on the owners of this place.... spend so.e money on this motel 6
It was exactly as we expected. The setting and location was amazing! We spent most of our time on the beach, back deck and hot tub. The house was as expected and a good set up for our family. It’s nothing fancy but functional. We would definitely consider renting this house again.
Loved the house! Only house in the neighborhood with a large deck. The house was nice and clean and right in the beach. Would definitely stay here again.
What a cute and different house!! We never stayed in a round house before!! It had everything we needed. Our family had the bst time with the beach being right out the door. Would recommend this house to everyone!! Plenty of room!!! We would stay here again!!!
We had a blast, there were several of us there for a wedding party. there was plenty of room for everyone, the deck is amazing and a hot tub was perfect! We will definitely stay here again!
Fantastic! We will definitely be back. The weekend was perfect!
Wonderful weekend at a lovely beach front home!
This house has become the 'favorite' for the Oregon coast get-away
We always stay in Pacific City. We’ve stayed at Sunset West 2-3 times. Great beach access, location is great for driving or walking to town. Hot tub & pet friendly is such a great feature. Love the new sectional couch! Love the enclosed upper level deck, if you have pets and small children this is a great feature, most of the surrounding homes have open low level decks. LOVE IT
The stay was fantastic and everything was provided just as described! I wish i could have stayed longer.
If I could give a pointer or two:
The shower curtain in the downstairs bathroom could use changing, the bottom of it had mildew/scum built up. Maybe even replace it for each stay, at least the inside plastic liner.
In the right hand corner of the mirror of the upstairs bathroom, I could see where the price tag of the mirror USED to be, because half of it is still there: half scratched off. This could be easily removed with a little rubbing alcohol or goo-gone.
I found some starburst wrappers alongside the couch as well as at the foot of the couch, and I never brought starburst candy into this home.
I also found a random pill on the floor next to the night stand in the upstairs bedroom with the king bed, I'm guessing from the previous tennants.
The windows could be washed more regularly and the blinds replaced.
Location is AWESOME! House could use some touch up though..
The view and location can't be beat!!! Sadly, the inside condition of this property has some issues. The odor when we walked in was overwhelming; maple syrup and URINE??? Thank goodness for windows and ocean breezes! We are so appreciative of properties that allow pets, but something has gotten out of control in this one. The microwave was not working... The blinds in the front lower bedroom were falling off and difficult to use... One of our guests noticed candle wax dripping down the wall behind the toilet in the upstairs bathroom... Overall, this property needs a good scrubbin' and some fresh paint! Despite these details, We all had a GREAT TIME!
We loved our stay! Truly a perfect family vacation.
The house was amazing and having the large deck with a hot tub was the perfect way to watch the sunsets. The staff was excellent to deal with and very helpful at every point in our adventure. So much room for a very large family or multiple families. Highly Recommend!!!!
Sunset West is an almost round shape. This makes for an interesting floor plan. Three bedrooms, one bathroom, the laundry room/bathroom are on the lower level. There is an assortment of beds and sleeping arrangements in each of these bedrooms. Upstairs there are two bedrooms. One is a master bedroom and one is a bunk room. These bedrooms do not have ceilings and are open to the entire upstairs area. This was not an issue for us. But it was a surprise. The rest of the upstairs is a bathroom, kitchen/dining room and living area. We had 8 guests and up to four visitors at one time. When were all trying to be in this living/dining are it seemed quite crowded. But it was easy to go out the deck and enjoy the ocean and beach view. The kitchen is reasonably well equipped with utensils. We didn't immediately discover that some of the utensils and appliances are stored in a hall closet near the bathroom. The gas grill on the deck is pretty worn out. We didn't need it. It would be OK for hamburgers or something like that. A lot of the deck chairs are cracked and possibly unsafe for use. The hot tub was great. The view and beach access is spectacular. We have made almost annual trips to Pacific City for about 30 years. This is one of the best locations and houses we have rented. Kiwanda Coastal Properties is always a pleasure to work with. Thanks for the great family reunion.
The house is a nice size with a great view.
We stayed for 5 days with our 3 adult sons and their families. The house was perfect, the beach was perfect. I would rent this place again for sure.
We love staying in pacific city. We have rented through kiwanda agency several times and they are alqays very accommodating. The sunset west is a neat house, our second tome booking this home. It could use some freshner or something to cover up the musty odors in the bedrooms downstairs. We appreciated the furniture upgrade in the livingroom but table is still too big for dining area. If people are sitting there its hard to get by or through to the rest of the kitchen. Also this is the firdt time we rented a house where it wasnt completely clean, we didnt complain or mentuin anything as we figured maybe you guys had a busy turnover. Overall we are very happy with our stay and will continue to book through your agency
The weather was PERFECT! The house had plenty of room and you can’t beat being right on the sand! The hot tub was an addd bonus that was much appreciated! I will be staying here again!!!!!!!
Location is great, truly right on the beach and just a short walk into town where there is a grocery store and a couple restaurants. No shampoo and not a lot of soap in the shower.
Great weather and gorgeous view!
The house needs some TLC...we know that ocean weather is tough on houses, but a few things could be done to make it better aesthetically. A few easy fixes/additions: deck chairs that aren’t broken, deck rug that actually removes sand from shoes, spices are outdated and are missing (if that’s part of the amenities), some of the dishes were not clean, and
lastly, it would be nice to have a cable guideðŸ˜Š. The hot tub was great (we’ve been to a few places where you couldn’t even get into it). We asked our kids...would you come back here, and it was a resounding yes!!!
We loved the location of the house and the hot tub was great. We struggled with finding a lot of black dog hair almost everywhere including the beds and on the sheets. We had to wash a few of the bed sheets before they were able to be slept in and found lots of dog haha it in the shower. The WiFi has been turned off prior to our arrival but we eventually figured out where the box was and what was wrong. The house has a musty smell, but that seemed to go away after a while. Just thought you should know these things!
This was just what we needed for our family get away to the beach. The kids loved the hot tub and being right on the water. It was a little odd that the upstairs bedroom walls did not extend to the ceiling, but the kids slept downstairs without issue. The kitchen and appliances could use some updating, but by and large we had a great time.
We had our family here it was a really nice house plenty of room for everyone. The Views are spectacular and we where lucky enough to be there when the sun came out every day for 5 days. Kids loved the hot tub. The tide pools and of course the Dune. Will say that the sand coming in the house on kids and the dog is constant , because your right on the beach.
Hello! I'd really like to thank Nicole for the friendliness and courtesy which she provided to my impromptu get-away! There were only a few items that would have made it perfect and most of those were beyond Nicole's control. There were some pills found on the floor in the king-bedroom upstairs. An updated procedure on the hot tub strips would have saved me about an hour or, looking for them (never found any upon check-out Nicole said they were not relevant anymore and the instructions were old) and waiting for a response. She did apologize for not responding to our call on that issue. However, all that being said, the professionalism and friendliness was five star. The house could use some freshness! :) & Fabreze!
And yes, I do plan to return and recommend Kiwanda Coastal for family and professional retreat time!
Thank you. We had such a good time, there was a polar dip in the ocean for some, but not me, lol.
Great location. Lots of beds. House is a little worn but the hot tub and view make it worth it!
The location and view are incredible. The house is directly on the beach with beach front access. You can see the ocean, hear the waves and watch the incredible sunsets directly from the spacious deck or while sitting in the hot tub on the deck. The gated deck allowed our dogs and kids the freedom to safely play outside. Also, since the house is directly on the beach, my 4 year old was able to play in the sand just beyond the deck while the adults watched from the deck. There are 5 bedrooms which made it easy to share the space among 3 different families.
On the plus side, the management company was super responsive to our questions. The major PLUS of this property is the location. On the negative side, I am not sure who is cleaning the property, but they are not very thorough, cobwebs, in most corners, dishes that were dirty, floors need scrubbing. The whole interior is tired, furniture is worn out, baseboard heaters that were rusty and the one in the stairwell would not turn off. The hot tub water was murky, no hair dryer to be found. That being said, it is a beach house, and we would probably rent this place again simply because of the location, and the deck.
A perfect family get away spot! Ideal for beach play no matter the weather or time of day.
Visit every year, one of the best places to stay on the coast!
Location was excellent. Could use some updates. Upstairs toilet doesn’t flush quite right. Some outlets were loose. Wouldn’t stay plugged in. Was dirty under bed. Overall was good. Kids loved the sand
Very nice updated home! We enjoyed it greatly. One of our group would have liked a curtain over the master bedroom bathroom - though the window is frosted, it still feels somewhat 'exposed' to the outside.
Great house for a group gathering. Plenty of space to roam around. Great to have beach right at your door step. Kitchen fully stocked. Hot Tub sure was a bonus.
Fantastic location, this rental is a little used. There was a used towel behind the upstairs bathroom door when we arrived. We would have liked to use the fireplace, but there was no gas service, and no instructions. I would book from you again, perhaps another property.
Amazing location, spectacular views, and the house is perfect for large groups! 3 full bathrooms!
Awesome house right on the beach. 2 families with 2 younger children each had plenty of room. The hot tub was perfect for the kids, they even were out in the rain!
We will definitely be back again.
Beautiful, on-the-beach rental with a hot tub. Could not have asked for a better rental for our girls' weekend. It suited six adults quite well. I would definitely stay in this rental again!